Specialisation: Crisis Management

Leadership in Crisis Management


Many organizations operate in a volatile and complex environment wherein crises frequently occur. Effective crisis management planning teams are essential for companies to respond quickly and decisively when confronted with potentially catastrophic issues. These teams’ primary objective is to devise response strategies by crafting detailed plans that mitigate potential risks while enabling them to respond promptly to unforeseen problems. Each member must effectively manage crises through clear role allocations to achieve their goals. This paper aims to elucidate the strategy of allocating duties among individuals in the crisis management planning unit.

Role of Crisis Management Planning Team

One of the vital functions of organizations is being able to respond promptly to emergencies or unexpected events known as crises. Many entities form specialized groups to design and execute crisis-handling strategies to achieve this goal quickly and efficiently. Comprehending an enterprise’s culture, values, and goals is a key requirement for such crisis management planning team members (Vardarlıer 2016). Ideally, the group should comprise representatives from various departments like public relations, operations legal, human resources, and others responsible for specified contributions.

Delegating Responsibilities for Each Member

A successful crisis management planning team heavily relies on properly assigning responsibilities to its members, which demands a clear understanding among them about what is expected from their end and how they can add value towards achieving the objectives set out in the crisis management plan. The following are the key roles and responsibilities of each member of the crisis management planning team:

  • Crisis Management Team Leader

Coordinating the activities of a crisis management team and achieving its objectives requires strong leadership skills and the ability to make prompt decisions under stressful conditions (Hoven et al., 2022). Additionally, the leader must maintain open communication with executive management and provide them with frequent updates on crisis planning progress.

  • Crisis Management Coordinator

A well-designed crisis management plan can only succeed if an individual is capable enough to oversee its implementation – this individual is a qualified crisis management coordinator. Acting as an anchor for all response efforts, their primary duty involves ensuring that these actions align with their expectations under any given circumstance (Kapucu & Hu, 2016). To surmount obstacles effectively, they must possess mastery over resource allocation and logistics coordination skills and establish clear channels for communication with third-party emergency service providers.

  • Crisis Communication Manager

Managing all communication efforts during a crisis requires the expertise of a competent crisis communication manager. The manager must ensure that accurate information is shared promptly with stakeholders while upholding the organization’s reputation before, during and after the incident (Moerschell & Novak, 2020). Coordination of effective cross-departmental processes and establishing comprehensive protocols for future engagement must remain essential responsibilities of this position.

  • Legal Advisor

The provision of sound legal advice and guidance falls within the purview of the legal advisor assigned to guide the crisis management team. In addition, ensuring compliance with all relevant laws and regulations remains their principal responsibility. Within this context, oversight regarding all communication relative to any potential crisis is also under their jurisdiction.

  • Human Resources Manager

Practical measures aimed at guaranteeing employee safety amidst a crisis form part of responsibilities managed by an HR professional; compliance entailment maintaining full respect for labor regulations. The observation made by researchers indicates that an evident relationship is present between not getting an adequate amount of sleep and experiencing diminishing cognitive performance.

  • IT Manager

The IT manager should manage all technology-related activities during a crisis. The manager should coordinate technology resources, ensure critical IT systems remain operational during a crisis, and manage data security during and after a crisis (Boeke, 2018). The IT manager should also be responsible for developing contingency plans that outline how the organization will manage technology-related risks during a crisis.

  • Finance Manager

The finance manager should manage the organization’s financial resources during a crisis, including developing and implementing strategies to ensure that the organization has adequate financial resources to respond to the crisis (Jiang, Ritchie & Verreynne, 2019). The finance manager should also manage the organization’s cash flow during the crisis.

  • Operations Manager

During a crisis, the operations manager must oversee all operational activities. The operations manager’s prime responsibilities are coordinating operational resources, ensuring the continuity of the organization’s functioning during the crisis, and managing the logistics of response efforts. Furthermore, developing contingency plans outlining how the organization will operate during such situations also falls under their jurisdiction.


Finally, competent crisis management is important to the success of any firm. A crisis management planning team is critical to efficiently resolving crises. Each team member has distinct tasks and responsibilities critical to the team’s overall success. Delegating duties successfully guarantees that the organization can respond to possible crises efficiently and that the impact of the crisis on the organization is minimized. The team’s leader should coordinate the crisis management team’s operations, and each team member should understand their duties and responsibilities. Finally, excellent communication is required for effective crisis management. The crisis management planning team must be ready to communicate effectively with all stakeholders, including employees.


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